Last updated: 3 November 2026
ISI's value depends on employers trusting that a certificate means what it says. We keep certification decisions separate from commercial interests.
Our commitments
- Certification decisions are based only on evidence from assessment against ISI standards.
- Assessors declare any personal or commercial link with a candidate or centre, and do not assess where a conflict exists.
- Fees never depend on the outcome of an assessment.
- We review risks to impartiality regularly and act on what we find.
Raising a concern
If you believe a decision was influenced by a conflict of interest, tell us through the Complaints and Appeals Policy.
Questions, compliance enquiries, or formal appeals regarding this policy?
Contact the ISI Governance & Standards Secretariat directly.